Recover or change your password

If you have lost or forgotten your current password, no worries! You'll want to use our "Forgot Password" feature so you can reset your password and regain access to your account. Please select the platform you're currently using for specific guidance below:

• Reset your password on Android
• Reset your password on iOS (Apple)
• Reset your password on the Web (plugshare.com)

Please note your new password must contain at least 8 characters, one uppercase, one lowercase, one number.

If you experience any issues with the password reset process, submit a request to our support team for further assistance: Submit a request for password support

Reset your password on Android

1. From the landing page, tap "Me" in the bottom right
2. Select "Sign in or sign up today" at the top of the page
3. Tap "Already a member? Sign in" followed by "Forgot Password" on the next screen
4. Enter your email linked to your PlugShare account then press "Submit"
5. Check your email for a message from noreply@plugshare.com titled "Reset your Password"
   
   • Sometimes these automated emails will land in your spam or junk folders, so please check if you don't see the Reset your Password email in your inbox.
6. Follow the instructions from the email message and either:
   • Click the "Reset Your Password" box
   • Enter the six (6) digit code from the bottom of the email into the website pop-up.
7. Provide the requested details (including your new password) and tap "Submit"

Reset your password on iOS (Apple)

1. From the landing page, select "Me" on the bottom of the screen
2. Within the "Me" page, tap "Sign in or sign up today!" at the top of the page
   • If you are signed in, you can press the grey box in the top right corner
3. Tap "Already a member? Sign in" followed by "Forgot Password" on the next screen
   
   • Click "Reset Password" on the next screen if you were already signed in and go to step 5
4. Enter your email linked to your PlugShare account then press "Submit"
5. Check your email inbox for a message from noreply@plugshare.com titled "Reset your Password"
   
   • Sometimes these automated emails will land in your spam or junk folders, so please check if you don't see the Reset you Password email in your inbox.
6. Follow the instructions from the email message and either:
   • Click the "Reset Your Password" box
   • Enter the six (6) digit code from the bottom of the email into the website pop-up.
7. Provide the requested details (including your new password) and tap "Reset Password"
8. A pop up will confirm your password has been reset
9. You will then need to sign into your account using your new password. (Refer to the first step to locate the "Sign Up" button in the app.)

Reset your password on the Web (plugshare.com) 

1. Select the "Login" button located on the top right of the PlugShare web app
   • If you are logged in, click your name in the top right corner
2. A window will ask for your login details; select "Forgot Password"
   • Click "My Details" followed by "Change Password" near the bottom of the page
3. A new window will prompt you to enter the email linked with your PlugShare account; select "Submit" once entered
   • A new window if logged in will allow you to enter a new password. Enter, verify, and confirm your selection then click "Change Password"
4. Check your email inbox for a message from noreply@plugshare.com titled "Reset your Password"
   
   • Sometimes these automated emails will land in your spam or junk folders, so please check if you don't see the Reset your Password email in your inbox.
5. Follow the instructions from the email message and either:
   • Click the "Reset Your Password" box
   • Enter the six (6) digit code from the bottom of the email into the website pop-up.
6. Provide the requested details (including your new password) and click "Submit"
7. PlugShare will reset your password and automatically sign into your account